Connect Business Priorities with Salesforce

MicroGenesis and Salesforce bring together customer platform capabilities and enterprise technology experience to help organizations advance their CRM goals.
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Overview

A partnership for connected customer experiences

Salesforce can play a central role in how organizations manage customer relationships, sales activity, service, and digital engagement. Making the platform work well across the business also means connecting it with the people, processes, and systems around it.

Through our Salesforce partnership, MicroGenesis helps organizations think about Salesforce as part of a broader enterprise environment. We work with teams to connect their CRM priorities with business processes, integration needs, and plans for platform adoption and growth.

Why MicroGenesis for Salesforce

Enterprise integration perspective

MicroGenesis brings experience connecting platforms across enterprise environments, helping teams consider Salesforce alongside ERP, ITSM, data, and other business systems.

Experience across Salesforce clouds

Our consultants work across Sales Cloud, Service Cloud, Experience Cloud, and Agentforce, based on the organization’s requirements and selected products.

A connected delivery approach

Strategy, implementation, integration, and ongoing support can be considered as related parts of the Salesforce journey.

Support for evolving needs

MicroGenesis can provide continuing support and additional Salesforce skills as teams expand or improve their platform use.

Salesforce Platform Overview

Salesforce is a cloud-based customer relationship management platform with products that support sales, customer service, digital engagement, and AI-enabled workflows.

Organizations can bring together customer information and business processes across selected Salesforce clouds, applications, and integrations. The right platform setup depends on each organization’s goals, users, and operating environment.

Salesforce Platform Overview

Services

Salesforce Services from MicroGenesis to Explore

Explore how MicroGenesis can support your Salesforce plans, from platform direction through implementation and ongoing operations:

Advisory and strategy

CRM roadmap workshops, platform assessments, and planning for Salesforce adoption.

Salesforce implementation

Discovery, solution design, configuration, testing, and rollout for agreed Salesforce capabilities.

Salesforce integration

Connect Salesforce with ERP, ITSM, data platforms, and selected third-party applications.

Agentforce and AI

Assess and develop suitable AI agent use cases with appropriate governance and testing.

Managed support

Ongoing Salesforce administration, support, and platform improvement under agreed service levels.

Staff augmentation

Add Salesforce administrators, developers, or architects to support project or operational needs.

For more details, explore Salesforce consulting services.

Take the Next Step with Salesforce

Whether you are planning a new Salesforce initiative, connecting the platform with other systems, or looking to improve an existing setup, MicroGenesis can help you explore an approach that fits your organization.

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Software Delivery

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Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination