Where Strategic
Partnerships Power

Smarter Transformation

Partners

MicroGenesis’ alliances with industry-leading technology platforms focus on practical enablement—accelerating adoption, strengthening capabilities, and improving the value organizations derive from their digital investments.

IBM ELM Solutions

IBM

Gold

PARTNER

IBM

As an IBM Gold Partner, MicroGenesis combines deep engineering expertise with IBM’s ELM suite to support faster, more controlled product development and stronger continuous engineering practices. This also enables better management of diverse ESG data, helping organizations improve sustainability insights and meet compliance requirements.

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Atlassian

Platinum

PARTNER

Atlassian

Atlassian Cloud Migration Partners in California

As an Atlassian Platinum Solutions Partner, MicroGenesis delivers Jira consulting, Service Management implementations, and tailored solutions to help enterprises use Atlassian tools more effectively. Server-to-cloud migrations are guided and structured to reduce disruption while improving visibility and operational continuity.

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Atlassian solution partners
PTC Code beamer services

PTC

In partnership with PTC, MicroGenesis uses Codebeamer ALM to support product and software development, agile practices, and end-to-end traceability. Consulting, implementation, migration, and training services help teams improve workflow consistency and visibility across the development lifecycle.

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GitLab

MicroGenesis leverages its partnership with GitLab to streamline the development lifecycle by improving collaboration, reducing cycle times, and strengthening security. Support for continuous change management, integrations, and on-demand GitOps environments enables more predictable software delivery with minimal disruption.

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GitLab Consulting
JFrog

JFrog

As a certified JFrog partner, MicroGenesis applies the universal DevOps platform to simplify software development and delivery. End-to-end automation, integrated security, and support for hybrid or multi-cloud deployments help organizations manage software binaries reliably from code through production—trusted by over 4,000 clients.

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HCL

With MicroGenesis implementing HCL OneTest Embedded, software testing is supported across quality, reliability, and performance requirements—helping teams identify issues earlier and improve overall software stability.

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HCL Tech
HYCU

HYCU

Through its HYCU partnership, MicroGenesis enables automated backup and rapid recovery for JIRA environments, with restore processes completing in under a minute to minimize downtime and improve operational continuity. The collaboration combines expertise and innovation to deliver a reliable, best-in-class solution for safeguarding critical JIRA data.

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Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination